QA & Compliance Outsourcing

We create a clear definition of what your standards of excellence are and establish QA system that is valuable to each of your clients.

Our approach

The strategy of our business is to give qualified and compliant service. We maintain our great standards at a high level and comply with all external policies on the market. We monitor all styles of inquiries to ensure our customers get the best service. Our QA team also performs an in-depth evaluation of business processes based on customer service metrics and other key performance indicators – to evaluate the level of compliance with world service standards and legal regulations.

Solutions

Outsource your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion

Quality Management Systems Setup

Setup of a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.

Quality Monitoring & Control

Evaluating and recording of quality activities to measure project performance and make recommendations for change if necessary.

QA Scorecard Setup

Building a quality assurance program that serves to reduce noncompliance, avoid customer experience mistakes and other errors that could occur internally.

Customer Feedback Investigation

The process of clarifying, managing, and resolving customer complaints with further analysis of its reason in order to avoid similar issues in the future.

Business stats and metrics analysis

A process of quantifiable measuring of core business stats and analytics that is used to track and assess the status of a specific business process.

Internal Policies Setup

Process of creating high-level guidelines that define the culture of an organization by shaping decisions and providing a framework for daily activities.