Technical Support Outsourcing

Provide your customers with user-friendly cross-platform Tier level technical assistance and quality solution to almost any technical problem.

Our approach

With GYB Support tech agents our clients get a hold of superior tech help. Our experts have strong tech skills and cover nearly all styles of software and gadget-related technical troubles. Tech agents troubleshoot problems quickly and efficiently which enables them to deliver qualified service increase essential customer service metrics – NPS, CSAT, CRR.

Solutions
Outsource your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion
IT Help Desk (T1-T3)
The single point of contact between the IT service provider and users for day-to-day activities where you can manage incidents and service requests.
Technical Troubleshooting
High-quality optimization of customer’s computer/device + custom request that is not covered by the regular servicing (printer setup, Internet issues, etc)
Software Support
Troubleshoot of software problems or help with software usage + billing question + communication with dev team if it needs by providing all the necessary information.
Remote System Diagnostics
Remote diagnostics of all the software and hardware related issues with the help of special remote tools and recomendation in case of hardware issues by certified specialist.
Individual Requests Handling
Remote Computer Maintenance
Securely dialing into your customer's computer, resolving issues they have, monitor the computer continuously for threats and vulnerabilities.
IoT Support
Connecting any device with an on and off switch to the Internet. It includes everything from cell phones, coffee makers, and almost anything else you can think of.
Security Services
Troubleshoot and providing guidance & recommendation about security requests for Browsing, Identity, Money, Network, Device & Files areas.
Features
Development and implementation of a support strategy
Multi-channel cross-platform technical support 24/7/365
Tier 1 - Tier 3 level support specialists
Collection of statistics and regular KPI reports
Building and constantly updating the knowledge base and FAQs
Analysis of case processing and customer service quality
Multilingual Support
Product bug collection
Why Us
Just a few of many reasons
Easy and Fast Start
Launch support services in just 4 weeks
Deep knowledge of processes
It’s specifics and dynamics of consumer behavior
Mutli-lingual, omnichannel
24/7/365 customer support
Outstanding compliance
and continuous control over quality
Focused personal approach
and high team engagement
Flexible and scalable teams
Client reviews

Contact Us

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