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How to orginise hotline
March 1, 2023

How to organize a hotline?

The main reason for a successful business is a strong relationship with customers based on trust. Therefore, in addition to the outgoing activity of the company, a reminder of its existence, it is essential to organize feedback on any issues. How to do it? Create a hotline!

The problem can be solved in two ways:

  • independently create a staff of operators within the company;
  • apply to a specialized call center.

Owners of small and medium-sized companies often prefer the second option. It is because the cost of maintaining and training their own employees is usually higher than the cost of services provided by specialized call centers. In addition, the voice of your brand should sound professional.

As a result: the business owner will be able to get to know the client’s needs closer and get a high percentage of trust in the company’s activities.

Organization process

So, you have decided to launch a hotline. Where should you start? Learn more about this below:

  • The 8-800 format number is free and easy for consumers to remember;
  • The use of IVR will allow the customer to connect with a specialist;
  • installation of call recording equipment to increase the efficiency of operators;
  • ordering a callback for customer comfort;
  • installation of an auto-informing system that allows you to spread the company’s news.

Organization of a hotline will allow you to solve problems, and questions of consumers in time, thereby adjusting its activities.

How to organize a hotline – GYB?

Today, professional call center companies are in demand. GotYourBack Support company offers practical tools to strengthen relationships with your customers and create your brand’s unique image. By promptly addressing issues that arise, our team contributes to the continuity and growth of your business. 

The advantages of GotYourBack Support are the following:

  • quick start-up;
  • professionalism;
  • 24-hour customer support;
  • individual approach to each client.

We offer the client outsourcing technical sales support packages aimed at attracting more customers, timely qualified solutions to problems, and ensuring the company’s continued operation.

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March 1, 2023

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