The strategy of our business is to give qualified and compliant service. We maintain our great standards at a high level and comply with all external policies on the market. We monitor all styles of inquiries to ensure our customers get the best service. Our QA team also performs an in-depth evaluation of business processes based on customer service metrics and other key performance indicators – to evaluate the level of compliance with world service standards and legal regulations.
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Outsourcing allows to improve the financial indicators of the company due to reorganization of business, avoidance of unnecessary expenses, saving of administrative resources. Its essence is the attraction by the company of outside representatives of security, transport, repair services, catering, cleaning (territory cleaning) to perform certain tasks. Small firms often outsource accounting and legal services, as well as IT-infrastructure maintenance, to outsourcing companies.
Outsourcing cooperation is based on the transfer of only non-core functions to the company, with an agreement signed for a period of at least one year.
Compliance outsourcing provides a system of measures, which help to estimate the risks and prevent the actions of the company employees, which would be against the law. Since its appearance, compliance outsourcing services have been reaching more and more organizations. Modern business representatives understand that implementing compliance is more profitable than dealing with the negative consequences of some employees’ activities (fines, sanctions, loss of reputation, and so on). Compliance implies the mitigation of responsibility or its exclusion.
In what cases does a violation of compliance control happen? Let’s find out more about this below:
Compliance risks arise when business reputation and financial insolvency are compromised.
Outsourcing of compliance functions consists of providing qualified and compliant services. Compliance outsourcing respects external policies in the market, keeping business standards at a high level. The company pays attention to all forms of requests in order to provide clients with quality services.
The outsourcing company carries out the following functions:
Outsourcing QA company assesses the business process in depth, based on customer service results and other key performance indicators, to determine compliance with legal regulations and global service standards.
There are two options for organizing compliance outsourcing in a company:
In the first case, a separate compliance-controlling unit should be introduced, capable of soberly assessing possible risks and ensuring outsourcing compliance.
Undoubtedly, the best solution in this situation is to turn to professionals in their field – specialized companies.
The implementation of the compliance system in the business structure should lead to an understanding of the individual development strategy and, consequently, to success. Quality assurance outsourcing provides answers to important questions, such as what factors influence risks, court decisions, legal restrictions and so on. After a detailed analysis, compliance outsourcing decisions are made to detail and address the risks and to achieve the compliance goal.
Got Your Back provides outsourcing services to help clients grow their business by improving the quality of their service. The reasons to contact our company are the following:
GYB support service always listens to the client’s needs, defines a clear understanding of the problem. As a result of interaction, a positive attitude of clients to the necessary brand is established, the impact on the main directions of business is made.