GotYourBack Services QA & Compliance Outsourcing
QA & Compliance Outsourcing

QA & Compliance Outsourcing

We create a clear definition of what your standards of excellence are and establish QA system that is valuable to each of your clients.

Our approach

The strategy of our business is to give qualified and compliant service. We maintain our great standards at a high level and comply with all external policies on the market. We monitor all styles of inquiries to ensure our customers get the best service. Our QA team also performs an in-depth evaluation of business processes based on customer service metrics and other key performance indicators – to evaluate the level of compliance with world service standards and legal regulations.

QA & Compliance Outsourcing foto
Outsource your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion
Quality Management Systems Setup
Setup of a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
Quality Monitoring & Control
Evaluating and recording of quality activities to measure project performance and make recommendations for change if necessary.
QA Scorecard Setup
Building a quality assurance program that serves to reduce noncompliance, avoid customer experience mistakes and other errors that could occur internally.
Customer Feedback Investigation
The process of clarifying, managing, and resolving customer complaints with further analysis of its reason in order to avoid similar issues in the future.
Business stats and metrics analysis
A process of quantifiable measuring of core business stats and analytics that is used to track and assess the status of a specific business process.
Internal Policies Setup
Process of creating high-level guidelines that define the culture of an organization by shaping decisions and providing a framework for daily activities.
Refunds and chargebacks analysis
Assessment, identification of reasons and analysis of each individual case refunds and chargebacks in order to reduce their number in the future.
Development and implementation of Quality Management Systems
Quality Assessment On All levels
Scripts and templates revision
Internal policies set-up and adjustment
Workshops and training for employees
Quality calibration sessions
Risk Management
Implementation of Best Practices
Regular quality analysis reports
Root Cause Analysis (RCA) to identify, understand, and correct and prevent the recurrence of nonconformance
Feature Figure
Why Us
Just a few of many reasons
Easy and Fast Start
Launch support services in just 4 weeks.
Deep knowledge of processes
its specifics and dynamics of consumer behavior
Mutli-lingual, omnichannel
24/7/365 customer support
Outstanding compliance
and continuous control over quality.
Focused personal approach
and high team engagement
Flexible and scalable teams
Client reviews

Contact Us

Leave a contact of your choice below and our representative will get in touch shortly

    Thanks! Your request has been sent.

    Advantages of outsourcing QA

    Outsourcing allows to improve the financial indicators of the company due to reorganization of business, avoidance of unnecessary expenses, saving of administrative resources. Its essence is the attraction by the company of outside representatives of security, transport, repair services, catering, cleaning (territory cleaning) to perform certain tasks. Small firms often outsource accounting and legal services, as well as IT-infrastructure maintenance, to outsourcing companies.

    Outsourcing cooperation is based on the transfer of only non-core functions to the company, with an agreement signed for a period of at least one year.

    Compliance outsourcing provides a system of measures, which help to estimate the risks and prevent the actions of the company employees, which would be against the law. Since its appearance, compliance outsourcing services have been reaching more and more organizations. Modern business representatives understand that implementing compliance is more profitable than dealing with the negative consequences of some employees’ activities (fines, sanctions, loss of reputation, and so on). Compliance implies the mitigation of responsibility or its exclusion.

    In what cases does a violation of compliance control happen? Let’s find out more about this below:

    • violations of controls in the area of regulatory standards;
    • cases of financial fraud;
    • as a result of abuse of office, corrupt practices;
    • due to unprofessionalism, incompetence of specialists;
    • in the process of raider seizures, theft and other unlawful actions.

    Compliance risks arise when business reputation and financial insolvency are compromised. 

    Compliance outsourcing of business processes

    Outsourcing of compliance functions consists of providing qualified and compliant services. Compliance outsourcing respects external policies in the market, keeping business standards at a high level. The company pays attention to all forms of requests in order to provide clients with quality services. 

    The outsourcing company carries out the following functions:

      • implementation of effective practices;
      • revision, correction of templates;
      • preparation of trainings and seminars for the company’s employees;
      • adjustment, evaluation of compliance with internal policies;
      • quality assessment at all levels;
    • outsourcing of compliance services;
    • development and implementation of Quality Management Systems;
    • case management, risk prevention;
    • quality analysis reporting;
    • quality calibration sessions;
    • Root Cause Analysis (RCA) to understand, correct and prevent recurrence of non-conformances.

    Outsourcing QA company assesses the business process in depth, based on customer service results and other key performance indicators, to determine compliance with legal regulations and global service standards.

    Business Process Compliance Outsourcing — who you should trust

    There are two options for organizing compliance outsourcing in a company:

    • creation of special workplaces with the functional responsibilities of compliance control;
    • the use of special compliance-control units for objective control.

    In the first case, a separate compliance-controlling unit should be introduced, capable of soberly assessing possible risks and ensuring outsourcing compliance.

    Undoubtedly, the best solution in this situation is to turn to professionals in their field – specialized companies.

    The implementation of the compliance system in the business structure should lead to an understanding of the individual development strategy and, consequently, to success. Quality assurance outsourcing provides answers to important questions, such as what factors influence risks, court decisions, legal restrictions and so on. After a detailed analysis, compliance outsourcing decisions are made to detail and address the risks and to achieve the compliance goal. 

    Why you should choose Got Your Back

    Got Your Back provides outsourcing services to help clients grow their business by improving the quality of their service. The reasons to contact our company are the following:

    • great experience, in-depth knowledge of the process, its specifics;
    • running a support program within four weeks;
    • making the right decisions;
    • monitoring and quality control;
    • consumer feedback research;
    • improvement of the system of quality indicators;
    • upgrading the systems to improve quality indicators;
    • introduction of a formalized system by which the quality policy and objectives are achieved;
    • determination of quality assurance activities of the project performance, the development of recommendations for further action; 
    • writing a job assurance program that helps to reduce inconsistencies, capable of preventing deficiencies in customer service;
    • analysis of the resolution of customer complaints to further avoid similar problems;
    • analysis of company indicators;
    • adjusting internal policies that affect day-to-day operations;
    • chargeback analysis;
    • 24/7 customer support;
    • individual approach, full team involvement;
    • multichannel;
    • multilingual;
    • quality outsourcing of customer support.

    GYB support service always listens to the client’s needs, defines a clear understanding of the problem. As a result of interaction, a positive attitude of clients to the necessary brand is established, the impact on the main directions of business is made.