Advantages of outsourcing QA

Outsourcing allows to improve the financial indicators of the company due to reorganization of business, avoidance of unnecessary expenses, saving of administrative resources. Its essence is the attraction by the company of outside representatives of security, transport, repair services, catering, cleaning (territory cleaning) to perform certain tasks. Small firms often outsource accounting and legal services, as well as IT-infrastructure maintenance, to outsourcing companies.

Outsourcing cooperation is based on the transfer of only non-core functions to the company, with an agreement signed for a period of at least one year.

Compliance outsourcing provides a system of measures, which help to estimate the risks and prevent the actions of the company employees, which would be against the law. Since its appearance, compliance outsourcing services have been reaching more and more organizations. Modern business representatives understand that implementing compliance is more profitable than dealing with the negative consequences of some employees’ activities (fines, sanctions, loss of reputation, and so on). Compliance implies the mitigation of responsibility or its exclusion.

In what cases does a violation of compliance control happen? Let’s find out more about this below:

• violations of controls in the area of regulatory standards;
• cases of financial fraud;
• as a result of abuse of office, corrupt practices;
• due to unprofessionalism, incompetence of specialists;
• in the process of raider seizures, theft and other unlawful actions.

Compliance risks arise when business reputation and financial insolvency are compromised. 

Compliance outsourcing of business processes

Outsourcing of compliance functions consists of providing qualified and compliant services. Compliance outsourcing respects external policies in the market, keeping business standards at a high level. The company pays attention to all forms of requests in order to provide clients with quality services. 

The outsourcing company carries out the following functions:

• implementation of effective practices;
• revision, correction of templates;
• preparation of trainings and seminars for the company’s employees;
• adjustment, evaluation of compliance with internal policies;
• quality assessment at all levels;

• outsourcing of compliance services;

• development and implementation of Quality Management Systems;
• case management, risk prevention;
• quality analysis reporting;
• quality calibration sessions;
• Root Cause Analysis (RCA) to understand, correct and prevent recurrence of non-conformances.

Outsourcing QA company assesses the business process in depth, based on customer service results and other key performance indicators, to determine compliance with legal regulations and global service standards.

Business Process Compliance Outsourcing — who you should trust

There are two options for organizing compliance outsourcing in a company:

• creation of special workplaces with the functional responsibilities of compliance control;
• the use of special compliance-control units for objective control.

In the first case, a separate compliance-controlling unit should be introduced, capable of soberly assessing possible risks and ensuring outsourcing compliance.

Undoubtedly, the best solution in this situation is to turn to professionals in their field – specialized companies.

The implementation of the compliance system in the business structure should lead to an understanding of the individual development strategy and, consequently, to success. Quality assurance outsourcing provides answers to important questions, such as what factors influence risks, court decisions, legal restrictions and so on. After a detailed analysis, compliance outsourcing decisions are made to detail and address the risks and to achieve the compliance goal. 

Why you should choose Got Your Back

Got Your Back provides outsourcing services to help clients grow their business by improving the quality of their service. The reasons to contact our company are the following:

• great experience, in-depth knowledge of the process, its specifics;
• running a support program within four weeks;
• making the right decisions;
• monitoring and quality control;
• consumer feedback research;
• improvement of the system of quality indicators;
• upgrading the systems to improve quality indicators;
• introduction of a formalized system by which the quality policy and objectives are achieved;
• determination of quality assurance activities of the project performance, the development of recommendations for further action; 
• writing a job assurance program that helps to reduce inconsistencies, capable of preventing deficiencies in customer service;
• analysis of the resolution of customer complaints to further avoid similar problems;
• analysis of company indicators;
• adjusting internal policies that affect day-to-day operations;
• chargeback analysis;
• 24/7 customer support;
• individual approach, full team involvement;
• multichannel;
• multilingual;
• quality outsourcing of customer support.

GYB support service always listens to the client’s needs, defines a clear understanding of the problem. As a result of interaction, a positive attitude of clients to the necessary brand is established, the impact on the main directions of business is made.