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    Technical Support Outsourcing

    Provide your customers with user-friendly cross-platform Tier level technical assistance and quality solution to almost any technical problem.

    Our approach

    With GYB Support tech agents our clients get a hold of superior tech help. Our experts have strong tech skills and cover nearly all styles of software and gadget-related technical troubles. Tech agents troubleshoot problems quickly and efficiently which enables them to deliver qualified service increase essential customer service metrics – NPS, CSAT, CRR.

    Solutions
    Outsource your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion
    IT Help Desk (T1-T3)
    The single point of contact between the IT service provider and users for day-to-day activities where you can manage incidents and service requests.
    Technical Troubleshooting
    High-quality optimization of customer’s computer/device + custom request that is not covered by the regular servicing (printer setup, Internet issues, etc)
    Software Support
    Troubleshoot of software problems or help with software usage + billing question + communication with dev team if it needs by providing all the necessary information.
    Remote System Diagnostics
    Remote diagnostics of all the software and hardware related issues with the help of special remote tools and recomendation in case of hardware issues by certified specialist.
    Individual Requests Handling
    Remote Computer Maintenance
    Securely dialing into your customer's computer, resolving issues they have, monitor the computer continuously for threats and vulnerabilities.
    IoT Support
    Connecting any device with an on and off switch to the Internet. It includes everything from cell phones, coffee makers, and almost anything else you can think of.
    Security Services
    Troubleshoot and providing guidance & recommendation about security requests for Browsing, Identity, Money, Network, Device & Files areas.
    Features
    Development and implementation of a support strategy
    Multi-channel cross-platform technical support 24/7/365
    Tier 1 - Tier 3 level support specialists
    Collection of statistics and regular KPI reports
    Building and constantly updating the knowledge base and FAQs
    Analysis of case processing and customer service quality
    Multilingual Support
    Product bug collection
    Why Us
    Just a few of many reasons
    Easy and Fast Start
    Launch support services in just 4 weeks
    Deep knowledge of processes
    It’s specifics and dynamics of consumer behavior
    Mutli-lingual, omnichannel
    24/7/365 customer support
    Outstanding compliance
    and continuous control over quality
    Focused personal approach
    and high team engagement
    Flexible and scalable teams
    Client reviews

    Contact Us

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