Customer Support Outsourcing services

Customer Support Outsourcing

We set up a personal connection with each of your clients, helping them feel involved in a one-to-one conversation with your business.

Our approach

The results of customer support interactions play a huge role in how your customers feel about your business and brand as a whole and it has a great impact on your business’ major factors. That is why GYB Support consistently puts the customer’s needs first regardless of the time or effort it takes.

To ensure your clients are loyal and satisfied we deliver awesome customer care by dealing with all customer inquiries. It allows us to make sure that we give outstanding customer care and provide them with the necessary support during the whole customer journey.

Solutions

Outsource your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion

Product & Service Onboarding

All activities involved in introducing a new customer to your company product or service, making client's experience as smooth as possible.

Orders Management Services

Digital way to manage the lifecycle of an order, that tracks all the information and processes, from order entry to after-sales service.

Help Desk Services

The systems that aimed to automate the processing of customer requests, increase the level of service provided and reduce the time for solving problems.

Call Center Services

A customer interaction center through incoming and outgoing phone calls that analyzes requests and promotes a brand, goods or service.

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Billing Support Services

Solutions and tools to identify and fix issues during the full cycle billing process when they do occur.

Complaint Handling Services

Quick, confidential and cost-effective solution for end-to-end bespoke complaint handling services that help to avoid your business's reputation damage.

Appointment Scheduling Services

Appointment management solution, that makes it easy for product/service providers to manage receptions that provides the efficient use of your time.

Virtual Receptionist Services

A comprehensive set of online business solutions that provides you with a digital platform for remote execution of operations.

Back Office Services

The company department, that makes registration and account of operations related to the company's finances.

Answering Services

A high-quality professional answering team that presents your business in a positive light to customers, as well as customer satisfaction and retention rates.

E-mail Services

This solution offers a technical infrastructure and a software tool with a graphical user interface to manage the sending of emails quantitatively and qualitatively.

Telemarketing Services

Process of selling, soliciting or promoting a product or service over the telephone that is the most cost-efficient, flexible, and statistically accountable medium available.

Social Media Support Services

The practice of using social tools to resolve customer questions or concerns, which allows customers to reach your team on the platforms they already use.

Features

Creating monthly quality assurance reports based on KPIs

Providing multi-channel customer support 24/7/365

Building a knowledge base and FAQs

Reaching new and existing customers using your scripts

Developing custom call scripts upon request

Conducting customer satisfaction surveys

Ensuring the fastest pickup time

Recording all logs for transparency

Constant Process improving

Multilingual Support

Focus on building relationships with your customers