GotYourBack Services Customer Support Outsourcing
Customer Support Group

Customer Support Outsourcing

We set up a personal connection with each of your clients, helping them feel involved in a one-to-one conversation with your business.

Our approach

The results of customer support interactions play a huge role in how your customers feel about your business and brand as a whole and it has a great impact on your business’ major factors. That is why GYB Support consistently puts the customer’s needs first regardless of the time or effort it takes.

To ensure your clients are loyal and satisfied we deliver awesome customer care by dealing with all customer inquiries. It allows us to make sure that we give outstanding customer care and provide them with the necessary support during the whole customer journey.

Customer Support Outsourcing
Outsource your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion
Product & Service Onboarding
All activities involved in introducing a new customer to your company product or service, making client's experience as smooth as possible.
Orders Management Services
Digital way to manage the lifecycle of an order, that tracks all the information and processes, from order entry to after-sales service.
Help Desk Services
The systems that aimed to automate the processing of customer requests, increase the level of service provided and reduce the time for solving problems.
Call Center Services
A customer interaction center through incoming and outgoing phone calls that analyzes requests and promotes a brand, goods or service.
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Billing Support Services
Solutions and tools to identify and fix issues during the full cycle billing process when they do occur.
Complaint Handling Services
Quick, confidential and cost-effective solution for end-to-end bespoke complaint handling services that help to avoid your business's reputation damage.
Appointment Scheduling Services
Appointment management solution, that makes it easy for product/service providers to manage receptions that provides the efficient use of your time.
Virtual Receptionist Services
A comprehensive set of online business solutions that provides you with a digital platform for remote execution of operations.
Back Office Services
The company department, that makes registration and account of operations related to the company's finances.
Answering Services
A high-quality professional answering team that presents your business in a positive light to customers, as well as customer satisfaction and retention rates.
E-mail Services
This solution offers a technical infrastructure and a software tool with a graphical user interface to manage the sending of emails quantitatively and qualitatively.
Telemarketing Services
Process of selling, soliciting or promoting a product or service over the telephone that is the most cost-efficient, flexible, and statistically accountable medium available.
Social Media Support Services
The practice of using social tools to resolve customer questions or concerns, which allows customers to reach your team on the platforms they already use.
Creating monthly quality assurance reports based on KPIs
Providing multi-channel customer support 24/7/365
Building a knowledge base and FAQs
Reaching new and existing customers using your scripts
Developing custom call scripts upon request
Conducting customer satisfaction surveys
Ensuring the fastest pickup time
Recording all logs for transparency
Constant Process improving
Multilingual Support
Focus on building relationships with your customers
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Feature Figure
Why Us
Just a few of many reasons
Easy and Fast Start
Launch support services in just 4 weeks.
Deep knowledge of processes
its specifics and dynamics of consumer behavior
Mutli-lingual & omnichannel
24/7/365 customer support
Outstanding compliance
and continuous control over quality
Focused personal approach
and high team engagement
Flexible and scalable teams.
Client reviews

Contact Us

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