Sales outsourcing is a technique that can reduce personnel costs, improve interaction with customers and free up time for other business processes. This organizational solution involves the transfer of non-core functions of the company to outside organizations. It also includes:
Outsourcing can be narrow, partial or complete. The selected type determines the scope of the service. There is also partner outsourcing when the cooperation is carried out by friendly companies.
Work with outsourcers is accompanied by certain risks, most of which can be predicted, which allows you to protect yourself with the appropriate conditions in the contract. These include:
These are the most basic difficulties that can occur. However, outsourcing is only possible if certain conditions are followed.
Direct sales outsourcing helps you save money, in particular the savings extend to labor, time, and budget. With the help of outsourcing, it is also possible to enter a new market or launch a new product, change strategies and decide to build your own direct sales channels.
It is possible to reduce resource costs, which the management of non-key processes requires, as well as free up additional time and energy of the HR team. Outsourcing allows you to minimize potential mistakes and their associated contingencies. It makes it possible to reduce the scale of capital expenses. Saving is reached due to the fact that the outsourcing company has already constructed all infrastructure, and the company-customer can use already ready capacities and experts for realization of its plans. Another saving factor is the “co-sharing” of specialists, the possibility for the contractor to use them in several projects simultaneously.
If the main goal is to save money on outsourcing, you can try to calculate this on the example of one of the most common requests – to support the operation of an online store (a variant of billing). The most costly components of such a project would be the organization of the call center and other channels of communication with customers, fullfilment and courier delivery.